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Customer Relationship Executive

Cameo Consultancy
Posted 6 hours ago, valid for 11 days
Location

Banbury, Oxfordshire OX16 0UD, England

Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a proactive Customer Relationship Executive to join our B2B customer service team on a permanent basis.
  • The role involves processing customer orders, handling queries related to inventory and deliveries, and managing technical enquiries.
  • Candidates should have proven experience in customer service and administration, with strong communication skills and attention to detail.
  • The salary for this position ranges from £25,000 to £26,400, and applicants should have relevant experience in a fast-paced environment.
  • This role offers hybrid working, comprehensive training, and numerous benefits, including progression opportunities and a positive workplace culture.

We are recruiting for a proactive Customer Relationship Executive to join this professional B2B customer service team on a permanent basis. If you're passionate about delivering excellent service and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

Key responsibilities for the Customer Relationship Executive

  • Processing customer orders via phone, email, and EDI
  • Handling queries related to inventory, pricing, and deliveries while resolving issues promptly
  • Managing technical enquiries using electronic parts diagrams as a first level of support before escalation
  • Building and maintaining strong relationships with customers and sales teams
  • Proactively resolving concerns and keeping customers updated on orders and returns

What We're Looking For:

  • Proven experience in customer service and administration
  • Strong communication skills
  • Attention to detail
  • Able to work in a fast paced and demanding environment
  • Proficiency in Microsoft Office, SAP would be a beneficial but not essential
  • A proactive, solutions focused team player with excellent interpersonal skills

What's In It for You?

As the Customer Relationship Executive, this is a fantastic opportunity to join an innovative market leading, company who prides itself on a positive culture, a strong brand and who offers real progression opportunities. You'll work in bright, modern offices with excellent facilities.

  • Salary: Between £25,000 - £26,400
  • Hours: 37.5 hours a week (Monday to Friday, 8:30 AM - 5 PM)
  • Hybrid working model
  • Holidays: 26 days plus bank holidays
  • Training: Comprehensive training and onboarding
  • Benefits: Progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events, and more!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.