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Customer Service Manager

Pertemps Banbury
Posted 14 hours ago, valid for a month
Location

Banbury, Oxfordshire OX16 0TF, England

Salary

£60,000 per annum

Contract type

Full Time

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Internal Sales Manager (Customer Service Focus) Location: Banbury (with responsibilities in Redditch and Stokenchurch) Employment Type: Full-Time

Are you an experienced team leader with a strong background in leading account managers or customer service professionals? Do you excel at driving customer satisfaction and maximising sales opportunities while fostering a supportive team environment?

If so, we want to hear from you!

About the Role We are looking for an Internal Sales Manager to lead and support our clients internal sales / customer accounts team in delivering exceptional customer service. This role is ideal for someone who thrives in a team-oriented setting and is focused on process excellence rather than aggressive sales.

Key responsibilities include:
  • Leading a team of account managers/customer service operatives to achieve high standards of service and operational efficiency.
  • Overseeing the processing of customer forecasts, orders, and quotes, ensuring they are handled accurately and in a timely manner.
  • Ensuring the team follows established sales processes and proactively managing customer order books for extended timeframes.
  • Supporting the team in identifying and maximising sales opportunities and revenue where appropriate.
We are seeking a candidate with:
  • A solid background in leading and managing teams within an office environment.
  • A customer-centric approach with a proven ability to maintain strong client relationships.
  • Experience in maximising revenue while maintaining a focus on service quality and team development.
  • A full UK driving license and the willingness to travel between our sites in Redditch and Stokenchurch.
  • What We Offer
  • Highly competitive salary reflective of your skills and experience.
  • The opportunity to work with a well-established Banbury-based company in a role that spans two dynamic sites.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.