- 3rd Line Engineer - IT MSP
- Up to £45,000 per annum (dependent on experience)
- A proven history of working within an MSP environment with strong on-site and remote technical support expertise.
- Advanced skills in Microsoft 365, Windows Server, networking (LAN/WAN, VPNs, VLANs, firewalls), virtualisation (Hyper-V), and IT security frameworks.
- Proven ability to diagnose and resolve complex technical issues.
- Excellent written and verbal communication, with the ability to explain technical concepts in simple terms.
- A passion for delivering outstanding service to a diverse client base.
- Microsoft certifications and familiarity with ITIL or similar frameworks are a plus.