IT Support Team Lead

Are you a skilled IT professional looking to lead a dynamic support team in a global organisation? We are seeking a Service Desk Lead to oversee the day-to-day operations of our IT Support Team, ensuring outstanding technical support and an exceptional user experience across our international workforce.

We are a global strategy consultancy committed to helping businesses grow, invest, and build value. With offices across the UK, Europe, and North America, we pride ourselves on our people-focused culture and collaborative working environment.

As the Service Desk Lead, you will:

• Lead and mentor IT support staff, fostering a supportive and collaborative environment.
• Manage and improve service desk operations, ensuring prompt resolution of technical issues and exceptional service delivery.
• Oversee user support, including onboarding, offboarding, and device management.
• Manage IT assets and vendor relationships, ensuring systems meet business needs.
• Collaborate with teams across the organisation to align IT support with wider business goals.

This is a hybrid role with a mix of office-based and remote working, with an expectation of four days a week in the office. Occasional travel to international offices may be required.

Essential:

• At least 3 years of experience in IT support, with a strong focus on delivering an excellent user experience.
• Proficiency in Windows OS, Office 365, and Active Directory.
• Excellent troubleshooting skills and ability to manage hardware, software, and network issues.
• Proven leadership and organisational abilities.
• Clear communication skills with both technical and non-technical stakeholders.

Desirable:

• Experience with ITSM tools and frameworks (e.g., ITIL).
• Familiarity with cloud-based environments (Azure, SharePoint).

Salary - £50,000 - £60,000 including benefits and bonus

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.