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Customer Service Advisor

Service Care Solutions - Housing
Posted 11 days ago, valid for 7 days
Location

Barnsley, South Yorkshire S70 1XY, England

Salary

£20,000 - £24,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job title is Customer Service Advisor with a salary of £12.83 per hour PAYE or £14.24 per hour via LTD Umbrella.
  • The position is temporary and ongoing, requiring 37 hours of work per week in Barnsley, S70, with a flexible work pattern and some travel involved.
  • The role involves hosting drop-in sessions, engaging with the community, conducting eligibility checks for Pension Credit, and assisting with application processes.
  • Candidates should have at least 4 GCSEs (Grades 9-4) or equivalent, with experience in public-facing roles and proficiency in IT tools.
  • Full training will be provided, and the start date is as soon as possible, with the initiative running from October 2024 through March 2025.

Job Title: Customer Service AdvisorSalary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per WeekType: Temporary OngoingLocation: Barnsley, S70Start Date: ASAPWork Pattern: Flexible | Travel Required Our client is launching an important initiative to address the under-claimed Pension Credit in the area, running from October 2024 through March 2025. We are looking for two enthusiastic Customer Service Advisors to join this project and support local residents in making successful Pension Credit claims.Key Duties and Responsibilities:

  • Host Drop-in Sessions: Provide in-person assistance at various Barnsley locations, traveling as necessary.
  • Engage with the Community: Actively connect with the public to raise awareness and offer support with Pension Credit claims.
  • Eligibility Checks: Use IT software to assess potential eligibility for Pension Credit.
  • Provide Application Assistance: Guide claimants on completing and submitting their applications.
  • Form Completion: Assist residents directly by completing Pension Credit forms as needed.
  • Appointment Coordination: Manage bookings for Benefit Advisors.
  • Team Support: Collaborate with the broader team on all aspects of the Pension Credit initiative.

Qualifications and Experience:

  • Education: 4 GCSEs (Grades 9-4) or equivalent qualifications; Level 2 Customer Services qualification preferred.
  • Experience: Demonstrated experience working with the public, providing guidance, and using digital tools to deliver services.
  • Skills: Excellent interpersonal skills, ability to engage with community members proactively, and proficiency with IT tools for data entry and assessment.

Full training will be provided to equip you with the knowledge and skills to support this vital community service.If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.