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Key roles and responsibilities:
- Assist the Team Leader and Sea Freight Manager in the execution of their duties in support of the departmental vision of the company to become more competitive and profitable
- Understand and execute the departments vision of good business development in order to successfully move Sea Freight products
- Complete all Import, Export and Cross Trade activities correctly and on time ensuring the Customs declaration forms are completed correctly
- Immediately report any errors to the customs declaration forms to line manager and customs claims
- Correctly complete all customs import declaration forms
- Ensure all operational activities and invoicing are completed on time
- Complete ad-hoc and spot checks on a weekly basis to check all is in order and all documents required
- Maintain and utilise the operational system at all times
- Ensure all duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs
- Maintain regular communication with clients, reporting new sales leads and handover of shipments to manager
- Assist in the creation and maintenance of SOPs for the department
- Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manage
- Follow up late customer payments in conjunction with credit control
- Communicate quotations to the line manager/sales team and ensure all quotations are recorded on the system in one format
- Implement and improve new efficiencies in customer workflow in conjunction with line manager
- Before release, ensure all goods under their Deferment account are approved for delivery via accounts and/or line manager
- Ensure all reports are generated by given deadlines and handed to line manager
- Accurately complete all invoicing for exports and clients
- Procurement of Ocean Freight rates from the shipping line and co loaders on a monthly basis
- Complete Deviation forms in line with GDP compliance.
- Provide holiday and sickness cover as required
