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- To assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour
- To ensure neighbourhood estates are clean, safe and well maintained, and improvements are identified, planned and delivered.
- To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies.
- Develop and deliver neighbourhood plans and local offers.
- Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
- Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
- Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
- Liaise with other clients departments on neighbourhood improvements and services
- Visit customers in breach of their tenancy or lease agreement where tasked to do so
- Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
- Conduct viewings and sign ups or tenancy assignments.
- Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
- Assist with major incidents and the decanting of tenants
- CVs must demonstrate experience in tenancy management and estate inspections.
- Experience of dealing with customers in person and enjoys working with people in the community.
- Able to robustly and effectively challenge teams delivering services and improvements in the neighbourhoods to hold them to account
- Experience of providing good customer service
- Full UK driving license and access to own transport for business use.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
