Back to searchCustomer Support Specialist
ITSS Recruitment Ltd
Posted 18 hours ago, valid for 6 days
Basingstoke, Hampshire RG21 7QU, England
£26,000 per annum
Full Time
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Sonic Summary
- The role of Customer Support Specialist in Basingstoke offers a salary range of £25,000 to £27,000.
- As a member of the Happiness Team, you will provide exceptional after-sales support to customers regarding energy usage, billing, and tariffs.
- The position requires previous experience in customer service, preferably in the energy or utilities sector.
- Key responsibilities include delivering support through various channels, resolving service-related issues, and advising customers on energy savings.
- Strong communication skills, problem-solving abilities, and a genuine passion for helping customers are essential for success in this role.
Location: Basingstoke
Salary: £25-27k
Role Overview:
As a Happiness Team Member, you'll be at the forefront of our mission to provide exceptional after-sales support. You'll handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported. Your ability to provide clear, friendly, and efficient assistance will be key to ensuring every customer feels valued.
Key Responsibilities:
* Deliver excellent after-sales support through phone, email, and chat channels.
* Assist customers with billing, tariff, and usage enquiries, explaining our straightforward, no-hidden-costs approach.
* Resolve any service-related issues quickly and professionally.
* Offer advice to customers on how to maximise their energy savings.
* Work collaboratively with internal teams to continuously improve the customer experience.
What We're Looking For:
* Previous experience in customer service, ideally within the energy or utilities sector.
* Excellent communication skills and a genuine passion for helping customers.
* Strong problem-solving skills and the ability to manage challenging situations with patience.
* Interest in the energy industry and a desire to help customers make informed decisions.
* Ability to work in-office in Basingstoke.
If you feel the above Customer Support vacancy matches your professional bsckground, click apply.
