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Receptionist

Service Care Solutions - Housing
Posted a day ago, valid for 23 days
Location

Basingstoke, Hampshire RG22 4UY

Salary

£20,000 - £24,000 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for a temporary Receptionist position in Basingstoke, offering an hourly rate of £14.79 for a duration of 3 months.
  • The role requires candidates to work Monday to Friday from 12.00pm to 6.00pm, with two positions available.
  • Applicants should possess strong interpersonal and communication skills, along with experience in front-line customer service and visitor management.
  • The role involves handling enquiries, managing telephone calls, and ensuring compliance with health and safety regulations.
  • Candidates are expected to engage in training activities to enhance their skills and improve their performance in the role.

ReceptionistHourly Rate: £14.79 LTDDuration: 3 months (temporary)Days Worked: Monday - Friday 12.00pm - 6.00pmPositions Available: 2Location: Basingstoke Job Purpose:To deliver exceptional front-line customer service to all visitors and callers at Berkshire House. The Receptionist will ensure adherence to Sovereign's standards for quality, accuracy, and responsiveness while following organisational policies and procedures.

Key Responsibilities:
  1. Customer Service:
  2. Provide a prompt, courteous, and friendly greeting to all visitors and callers.
  3. Efficiently and accurately handle enquiries, offering advice and information as needed.
  4. Visitor Management:
  5. Ensure all visitors sign in and are issued badges in compliance with Fire Regulations.
  6. Manage situations calmly that may present potential embarrassment or security risks.
  7. Telephone Management:
  8. Answer all calls within agreed service standards, handling general enquiries or transferring calls to relevant staff, ensuring all calls are announced before connection.
  9. Post and Courier Handling:
  10. Open, sort, and distribute incoming post securely.
  11. Prepare outgoing mail for collection and liaise with couriers for incoming and outgoing packages.
  12. Team Collaboration:
  13. Build and maintain effective working relationships with colleagues, contractors, and partnering agencies to support Sovereign's corporate objectives.
  14. Health, Safety, and Compliance:
  15. Adhere to Health and Safety policies and promote equal opportunities and customer care in line with organisational objectives.
  16. Learning and Development:
  17. Engage in training activities to enhance personal effectiveness and improve role performance.
  18. Additional Duties:
  19. Undertake any other reasonable duties aligned with the role's responsibilities to meet organisational needs.
Requirements:
  • Strong interpersonal and communication skills.
  • Ability to handle enquiries efficiently and professionally.
  • Experience managing visitor protocols and front-line customer service.
  • Familiarity with telephone systems and mail handling procedures.
  • Calm under pressure with a proactive approach to problem-solving.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.