Customer Service Advisor

• Customer Advisor
• Monday to Friday - fully office based.
• Free parking.
• 34.5 hours per week with an early finish on Friday.

Our client are a thriving family business with a strong focus on design, craft, quality, and exceptional service. They are well known and highly regarded in their sector serving B2B customers across 3 Yorkshire based locations.

Role Overview:

We are seeking a dedicated and hardworking Customer Advisor to join their head office team based at their manufacturing facility in West Yorkshire. Reporting to the Customer Service Manager, you will work within a team of six in their superb open-plan office, collaborating closely with Finance, HR, Purchasing, Design, and Production. The role is fully office-based.

Key Responsibilities:

• Deliver exceptional end-to-end customer service, handling inquiries, quotations, orders, complaints, and deliveries.
• Communicate effectively with B2B customers, predominately via email but also via phone.
• Manage a diverse range of customer orders, from small requests to significant stock orders.
• Send out product samples and liaise with the factory regarding orders and raw materials.
• Collaborate with various departments within the business to ensure seamless customer experience.

Person Specification:

• Strong communicator with a passion for exceptional customer service.
• Hardworking, ambitious, and driven with the ability to adapt to changing workloads.
• Team player with a positive attitude, willing to assist colleagues as needed.
• Ideally, has experience in manufacturing or exposure to a factory environment.
• Understanding of fabrics and designs is beneficial but not essential.

If you are a dedicated individual with a strong customer service ethos and looking for a role within a dynamic and supportive team, we would love to hear from you.

To Apply:

If you have the skills and experience outlined above, please contact us on (phone number removed) or send your CV for immediate consideration. We are unable to reply to every individual application, however if your skills and experience meet the above criteria, we will be in touch. Without the above experience, you need not apply.