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Our client is an award-winning housebuilder and due to an internal move they're looking for a Customer Care Administrator to play a crucial role in ensuring that their customers receive the highest standard of after sales care which matches the quality of their properties.
The successful candidate MUST have experience working for a housebuilder or construction company and understand the industry.
Salary is up to £33k plus bonus and excellent benefits. 8.30 - 5.30 Mon to Thurs, early finish at 4 on Fridays!
Duties include
- Supporting the Customer Care Manager to ensure that all customer matters are fully resolved
- You will be the first point of contact for customers, handling all communications which includes by telephone and our customer portal
- Gain full information regarding any defects being reported to ensure they are dealt with by the appropriate sub-contractor or our operatives
- Create and issue work instructions using our CRM system (ClixiFix) to sub-contractors or our operatives
- Maintain an excellent level of communication with all relevant parties
- Ensure customers are regularly updated with information on the resolution of their defects
- Follow up with sub-contractors and Customer Care Operatives to monitor the progress of work and customer satisfaction
- Keep internal teams up to date with customer feedback
- Manage and maintain the recording of relevant information on Clixifix
Skills/Experience
- First class customer service skills, expertly balancing empathy and professionalism
- Experience in the construction or building industry
- Great at organising and keeping on top of a busy but rewarding workload
- Enjoys resolving problems, can ask relevant questions to gain the information to do so
- Friendly and personable nature which comes across in their communication, both written and verbal
- A great team player who are supportive of colleagues
Benefits
- Friendly, supportive team and a welcoming culture
- Impressive, modern office space providing an enjoyable space to work from
- Competitive salary
- Discretionary annual and long-term bonus schemes (up to 15% of annual salary)
- Annual leave starting at 25 days to a max of 30 days
- Pension scheme through salary exchange
- Free life assurance
- Access to an on-demand GP service
- Many wellbeing benefits - free weekly fitness sessions, discounted gym membership, employee assistance programme and cycle to work scheme
- Discount scheme with savings across a range of sectors
- Plus many more social events throughout the year
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
