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- Managing orders from initial receipt to successful delivery
- Handling telephone and email enquiries, ensuring prompt resolution
- Liaising with operations teams to guarantee seamless delivery
- Investigating and resolving queries such as late deliveries and uplift requests
- Processing export paperwork for returns and liaising with logistics teams
- Keeping clients informed of order and query statuses
- Supporting service improvements by identifying root causes of issues
- Occasionally assisting in the picking and despatch of life-saving products
- Previous customer service experience (ideally in logistics, healthcare, or service provision)
- Strong communication skills, both written and verbal
- Professional and courteous telephone manner
- Excellent organisational skills and ability to prioritise workload
- Attention to detail with strong data entry and accuracy skills
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office
- A proactive, problem-solving mindset and a passion for great customer service
- Onsite Gym/Discounted PureGym membership
- 33 days annual leave (including bank holidays)
- Holiday Purchase scheme
- Upto 4% Employer Pension Contribution
- 2x DIS
- Access to Simply Health
- 24/7 GP, Physiotherapy and Counselling through our EAP service
- Cycle to Work Scheme
- Access to benefits platform
