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Service and Sales Coordinator
Location: Bedford
Salary: Up to £30,000
Employment Type: Full-Time, Permanent
Hours: Mon - Fri, 8.30am - 5pm; Hybrid: 3 days office, 2 days WFH
Are you a highly organised professional with a knack for coordination and a customer-focused mindset? Do you excel in administrative tasks and enjoy being the backbone of a team? If so, we have an exciting opportunity for you!
Our client, a leading manufacturing company in Bedford, is seeking a Service and Sales Coordinator to join their team. This pivotal role offers a chance to be at the heart of operations, supporting engineers, sales, and service managers to deliver exceptional customer experiences.
Key Responsibilities:
- Inputting engineers’ worksheets and timesheets into SAP systems.
- Generating invoices and processing service orders, purchase orders, and quotes using SAP CS Module.
- Taking phone calls from customers, assisting the aftersales team.
- Organising engineers' travel across the UK and Ireland, including booking hotels, flights, ferries, and rental cars.
- Managing service visits and coordinating technical upgrades for customers.
- Sending and maintaining service contracts, including renewals and updates.
- Managing the company’s vehicle fleet and ordering workwear for staff.
- Providing holiday cover for the Service Manager, Sales Manager, and Spares Coordinator as needed.
Requirements
- Hands-on knowledge of SAP CS Module for invoicing, quoting, and service order processing.
- Demonstrable ability to use Word, Excel, and other MS Office tools effectively.
- Organisational skills with strong attention to detail and the ability to meet deadlines.
- High level of communication skills; confident handling phone calls and emails with customers and internal teams.
- Experience in travel coordination is advantageous.
- Willingness to provide support across various departments and learn new tasks as required.
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
