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Our Bedford based hotel are recruiting for a Hospitality Manager on a permanent basis
The role involves:-
MUST HAVE HOSPITALITY AND OR HOTEL MANAGEMENT EXPERIENCE
Responsible for driving Groups & MICE sales and the delivery of a client focused service that results in the achievement of business revenue objectives.
This will be achieved through the provision of a well-organised and responsive booking service alongside proactive sales initiatives, the delivery of the product offer, the development of customer relationships and offering a personalized and tailored event management service.
Manage the daily operation of Event Planning to achieve or exceed budget expectations. Monitors wages and expenses and make ongoing adjustments as needed to achieve goals. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis
Assist the GM & SM to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials - post masters (PM’s), deposits payments & schedules and monthly hotel credit meetings.
Provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates, contracting and pre -event, during event and post event planning.
Dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle.
Recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business.
Day to Day Responsibilities:
Oversees the Event Planning function and related staff to ensure the planning and delivery of successful hotel events
Develop a flexible sales strategy to reflect the achievement of hotel budget commitment and which responds to local market conditions
Monday to Friday - 40 hours a week between the hours of 8am and 8pm
Maximum of 4 duty Manager cover shifts (either 7am to 3pm or 3pm to 11pm)
Full Job Spec is available
