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Job Title: Student Services Adviser
Location: Bishop's Stortford (CM22 7TD)
Salary Range: 23,000 - 24,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday 9.00 to 5.30
Simply Academy a leading provider of financial educational services is looking to add an experienced office administrator to their established student services support team.
Established in 2006, Simply Academy has quickly become one of the UK's leading training academies, key to their success has been their fresh, vibrant, and friendly alternative approach to delivering professional education programmes.
This is an exciting opportunity for someone who is enthusiastic about the development and progression of others and your duties would include.
- Student Assistance: Act as the first point of contact for student inquiries, offering guidance on course materials, enrolment, and general support
- Administrative Support: Manage student records, course registrations, and provide assistance with documentation and certifications
- Customer Service: Respond to student queries via phone, email, and live chat in a professional and timely manner
- Problem Resolution: Address student concerns effectively, ensuring any issues are resolved efficiently or escalated when required
- Team Collaboration: Work closely with the Student Services team, trainers, and other departments to provide a seamless student experience
- Student Engagement: Contribute to student retention and satisfaction by offering proactive support and encouragement
Required skills:
- Strong communication and interpersonal skills
- Good organisational and administrative abilities
- Ability to handle multiple tasks and prioritise workloads effectively
- Proficiency in Microsoft Office and CRM systems
- A proactive and problem-solving mindset
- Experience in a student support, customer service, or administrative role (preferred but not essential)
We are looking for a friendly, approachable person that would work well in a fast-paced role, who is well organised and able to adapt to take on different task's day to day. If this sounds like you then please apply now to find out more.
*In line with our Safer Recruitment Policy 2022, Simply Academy will request a Disclosure and Barring Service (DBS) is supplied as a condition of every appointment and will conform with statutory and non-statutory guidance contained in 'Keeping Children Safe in Education 2022"
Please click 'APPLY' to submit your CV and Cover Letter for the role.
Candidates with the relevant experience or job titles of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Education Administrator, Student Services Assistant, Client Services Executive, Office Coordinator, Business Administrator, Office Assistant, Office Coordinator may also be considered for this role.
