Our client based in East Yorkshire is looking for a Desktop Support Technician to join their team. This is a great opportunity for someone with 1st and 2nd line IT support experience.THE ROLE: Duties include:- Ensuring all IT policy and procedures are maintained.- Ensuring all records are kept up to date and all issues and their resolutions are noted.- Execute tests and troubleshoot customer problems. - Coordinating repairs on equipment.- Setting up laptops, mobiles and iPad.- Preparing hardware for users.- Resolving customer issues.- Providing solution for client and employee technology.- Procure, Install, Configure, Distribute and Maintain customer hardware, operating systems and applications.- Assist with strategic projects. THE CANDIDATE:- The successful candidate would ideally have 3-5 years' experience in a similar role.- Technology knowledge is desirable. - Strong communication and problem-solving skills when working with customers. - Work well as a team and support the overall success of the company. - Good working knowledge of MS Windows - Ideally workplace specific.- Understanding of Windows Server, MS Exchange and AD (Users and Computers)- Good working knowledge and support of wireless technologies.- Experience of mobile device and application management across Microsoft, Apple and Android platforms.- ITIL Foundation Certified (Desirable)- Airwatch Mobile Device Management (Desirable)- Must have full driving license and access to own transport.THE CONSULTANCY:Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Back to searchDesktop Support Technician
Edwards & Pearce - Doncaster
Posted 9 hours ago, valid for 16 days
Beverley, East Riding of Yorkshire HU17 7PN, England
£24,000 - £28,800 per annum
Full Time
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Sonic Summary
- Our client in East Yorkshire is seeking a Desktop Support Technician with 3-5 years of 1st and 2nd line IT support experience.
- The role involves maintaining IT policies, troubleshooting customer issues, and setting up various devices.
- Candidates should have strong communication skills, a good working knowledge of MS Windows, and experience with mobile device management.
- Desirable qualifications include ITIL Foundation Certification and familiarity with Airwatch Mobile Device Management.
- The salary for this position is competitive and commensurate with experience.
