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We are looking for a dedicated Senior Customer Service Advisor to join our thriving close-knit team. The successful candidate will have a strong commitment to providing top-notch customer service, coupled with a keen attention to detail.
You will also help support the Customer Service Manager and act as a Team Leader to the team by mentoring others in the team and showing strong leadership skills.
Client Details
This is a fantastic opportunity to join a well-established organisation in the logistics industry. Based near Bicester, they are recognised for their commitment to staff development and their high-quality customer service.
Description
Key responsibilities of the Senior Customer Service Advisor include:
- Provide exceptional customer service at all times
- Respond to customer queries and complaints in a timely and professional manner
- Work closely with other departments to ensure customer satisfaction
- Develop and maintain strong relationships with customers
- Participate in team meetings and training sessions
- Provide feedback on customer service processes and procedures
- Maintain a deep knowledge of company products and services
- Support the secretarial and business support department as needed
- Support the other managers on projects as may be required and lead the team in their absence
- Mentor and train new customer service representatives, sharing best practices and providing support
Profile
The successful Senior Customer Service Advisor will have:
- Excellent communication and interpersonal skills
- Previous customer service experience
- Experience in a team leader/managerial role is highly desirable, but not essential
- A strong understanding of customer service principles and practices
- Ability to work well in a team and individually
- Strong organisational and communication skills
- Self-starter who is quick and adept at problem solving
- Be a confident, reliable and proactive individual
Job Offer
Benefits include:
- A competitive salary
- A supportive work environment
- Opportunities for personal and professional growth
- Free parking
- A comprehensive benefits package
- Access to many company perks
- Generous annual leave package
