Homeownership Officer

Home Ownership Officer

Salary: £30,899 + Car Allowance
Location: Bimringham
Duration: Permanent

Purpose:
Coordinate housing services for shared ownership, leasehold, and owner-occupier residents. Responsibilities include account management, resales, staircasing administration, service charge estimation, and consultation for major works/repairs.

Key Responsibilities:

• Manage all aspects of shared ownership, leasehold, and owner-occupier activity.
• Monitor rent and service charge accounts in line with income recovery policies.
• Act as first point of contact for resales and staircasing, liaising with legal representatives.
• Coordinate Section 20 consultations, issuing notices and supporting documentation.
• Assist Finance Team with accurate annual service charge calculations and billing.
• Resolve service charge disputes and ensure reasonable, accurate bills are provided.
• Work with residents and Customer Engagement to foster collaboration and influence.
• Handle Right to Buy/Voluntary Right to Buy/Right to Acquire applications.
• Maintain compliance with leasehold legislation and best practices.

Requirements:

• Experience:
  • Extensive experience in housing, specializing in home ownership.
  • Proven income management and arrears recovery experience, including court representation.
  • Administration of Right to Buy/Right to Acquire applications.
• Education:
  • 5 GCSEs (Maths/English) or equivalent; CIH qualification desirable.
• Knowledge/Skills:
  • Strong understanding of leasehold legislation, housing benefits, and arrears recovery.
  • Ability to calculate and invoice service charges.
  • Financial account management, including Major Works income accounts.
  • Proficient in Microsoft Office and financial software.
  • Strong interpersonal, communication, and operational decision-making skills.
  • Clean driving license and access to a vehicle.

To discuss this role in more depth, please phone Kelly Power on (phone number removed)

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.