- You will be first point of call for all corporate and retail enquiries dealing with all IT queries these queries can range from payroll queries to problems with equipment at the retail locations.
- Ideally you will have 1st line support experience but other experience will be considered.
- Excellent customer service skills/ Professional telephone manner
- IT Savvy
- This is a fast paced, busy, vibrant role so strong communication skills and the ability to think on your feet is required
Back to search1st Line Support
Pertemps Birmingham Commercial
Posted a day ago, valid for a month
Birmingham, West Midlands B15 3TQ
Part Time
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Sonic Summary
- The position is for a 1st Line Support Agent (Help Desk) based in Birmingham, offering an ongoing temporary role at a rate of £15.48 per hour.
- Candidates must have some experience in 1st line support, although other relevant experience will also be considered.
- The role requires excellent customer service skills, a professional telephone manner, and the ability to think quickly in a fast-paced environment.
- Flexibility in working hours is essential, with shifts covering days, nights, weekends, and bank holidays.
- The company offers training and mentoring, with opportunities for career progression within the organization.
