Senior Account Manager

SF have partnered with an established client in central Birmingham, who are recruiting for a Senior Account Manager to join their team on a FTC basis until March 2025 (however there is the high chance it will be made permanent). This is a brilliant opportunity to join a supportive team in an organisation with a fantastic culture.

Salary: £55k - £60k
Working pattern: hybrid

Responsibilities will include:

- Provide a professional, knowledgeable point of entry into the Company for stakeholders.
- Be commercially aware, credible, and build relationships at C-Suite level within the private and public sector.
- Use experience of West Midlands' key sectors to add depth / insight to C-Suite dialogues.
- Work collaboratively with public sector stakeholders including Local Authority and Department of Business & Trade teams to support the managed accounts.
- Develop and deliver intelligence-led account management plans.
- Ensure timely follow up and resolution of actions raised from client engagements.
- Use the CRM (customer relationship management) system efficiently and effectively to ensure regular and effective evaluation of activity for all accounts managed, including sharing insights gathered with Local Authority colleagues & Sector Specialist Teams.
- Record all engagement, interactions, meetings, phone calls and emails using the CRM.
- Work with colleagues across the organisation to ensure a joined-up approach to SRM firms, for example referring to Sector Specialist/ Business Development Managers when expansion projects or job retention projects have been identified.
- Engage with key industry associations and trade bodies when relevant.
- To work pro-actively and collaboratively with the Head of SRM and SRM colleagues to deliver a professional and strategically valuable service to the organisation and the West Midlands region.
- Promote the benefits of the SRM offer to businesses within the West Midlands.
- Where required, represent the organisation professionally at events and actively work to always raise the profile of the organisation and the region.
- Work with senior leaders across the region and leadership team in the effective operation of SRM for large accounts.
- Take a senior role in the SRM team, working closely with the Head of SRM in the delivery of some leadership and management aspects of delivery when needed.
- To undertake any other reasonable activities, as requested, relating to the delivery of the organisation SRM service.