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- Anti-Social Behaviour (ASB) Management: Manage and resolve cases of anti-social behaviour, ensuring effective solutions are reached, minimizing legal action where possible.
- Estate Management: Carry out regular inspections of estates and communal areas, identifying and addressing issues related to health and safety, communal repairs, and service failures. Ensure fire risk assessments and safety recommendations are actioned.
- Tenancy Management: Manage changes to tenancies, advise on tenancy-related issues, and enforce tenancy conditions when necessary, ensuring compliance with all regulations and providing guidance on tenancy changes.
- Collaboration: Work with external agencies and support partners to resolve issues, such as ASB or tenancy problems, and promote mediation where appropriate.
- Customer Service: Deliver excellent customer service, achieving performance targets, and ensuring high levels of satisfaction for tenants.
- Safeguarding: Recognize and act upon signs of abuse or neglect, particularly for vulnerable individuals, making referrals in line with safeguarding policies.
- Collaboration and Performance Monitoring: Collaborate with internal teams, share best practices, and continually seek improvements. Monitor and report on performance to achieve key business targets.
- Experience:
- Experience working for a housing services provider or a similar role with regular public interaction.
- Strong customer service orientation, demonstrating a commitment to providing excellent services.
- Experience in case management, particularly dealing with sensitive issues such as ASB, tenancy management, or neighbourhood disputes.
- Skills:
- Strong verbal and written communication skills.
- Ability to organize and manage your own workload effectively.
- Proficiency with IT for data entry, analysis, and retrieval.
- Adaptable to change and resilient when facing challenges or conflict.
- Demonstrates understanding of equality, diversity, and inclusivity.
- Additional Requirements:
- A clean driving licence and access to a car.
- A dynamic and supportive work environment.
- Opportunities for professional development and training.
- The chance to make a real difference to the communities you serve.
