Neighbourhood Officer

Neighbourhood Officer

• Location: Birmingham, West Midlands 
• Job Type: Temporary (rolling contract until end of March 2025)
• Salary: £18.86 per hour PAYE OR £24.79 Umbrella  

We are seeking a dedicated Neighbourhood Services Officer to join a Large Housing Associations temporary basis until the end of March 2025. This role is ideal for someone with a strong background in a Neighbourhood Officer role within Housing, capable of delivering high-quality services, interacting with the public and maintaining excellent neighbourhood standards.

Responsibilities:•    Manage and resolve cases of anti-social behaviour (ASB) and tenancy issues, aiming to resolve conflicts using a range of tools and without legal action when possible.•    Conduct regular estate inspections to ensure safety, cleanliness, and compliance with standards.•    Oversee changes to tenancies, ensuring all procedures are followed accurately and efficiently.•    Collaborate with partners and support agencies to assist in the resolution of ASB cases, including mediation.•    Ensure compliance with health and safety regulations and manage any identified risks.•    Provide guidance and support to residents regarding tenancy management and community living standards.•    Compile performance information and work towards achieving set targets and high levels of customer satisfaction.

Skills & Qualifications:•    Prior experience within a Neighbourhood officer role within a housing environment •    Experience managing ASB Cases •    Strong communication skills, both verbal and written.•    Ability to manage and prioritise workload effectively.•    Competent IT skills for data entry and analysis.•    Resilient and adaptable to change, with a commitment to continuous improvement.•    Understanding of equality and diversity principles.•    Current clean driving licence and access to a car.

To apply for this Temporary Neighbourhood Services Officer, please submit your CV below or reach out to me directly at