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Customer Service Advisor Monday – Friday - 9am – 5pm Up to £22,500 Blackburn Permanent
The Role
You will be providing an outstanding, professional and first class experience to all customers via telephone and email/live communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.
- Ensure delivery of exceptional customer experience at all times and first time resolution whenever possible
- Be a source of support for all customers and strive to deliver solutions to customer issues
- Answer calls and emails promptly and in a professional and courteous manner at all times.
- Work to Key Performance Indicators set to ensure personal, team and Company targets are met
The Candidate
- Minimum 1 years’ experience in telephony or customer service experience
- Outstanding telephone manner.
- Well-developed written communication skills
- Excellent interpersonal skills
- Ability to remain calm under pressure
- Ability to work as part of a team and on own initiative.
- Attention to detail and accuracy.
- Excellent administration skills
- Knowledge of word and excel, email and general computer systems , you will be using a bespoke CRM system
Rhea Projects is the Managing Agent for Cosy Homes in Lancashire. We deliver Grant Funding for Insulation and Heating measures to homes across Lancashire.
