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Role - Customer Care Administrator
Pay – £24,689.60
Hours – Must be fully flexible between 7am and 7pm Monday to Sunday.
Our client have an interesting and varied role supporting the Care Manager by providing customer care support and assisting in coordinating the day to day running of the Customer Care team.
Responsibilities -
• Managing and directing incidents and requests that have been entered onto our customer service platform, such as.
• Order Maintenance
• Order Enquiries
• Material Enquiries
• Documents Requests
• Return Requests
• Dealing with vendors that have supplied faulty goods.
• Failed Deliveries.
• Dealing with customer complaints in a timely manner.
• Initiate and oversee freight claims with local vendors and carriers.
• Ensure that all local Health & Safety and Environmental policies are always adhered to.
• All other centralised operations activities.
Skills and Abilities -
• A minimum of 2 years of experience in an administration function.
• Strong organisational skills
• Self-motivated.
• IT literate with good typing skills and confident using a range of programmes including email and M/S Office (Excel, Outlook, Word).
• Time management skills and the ability to prioritise workload effectively.
• Use of root cause analysis and effective problem-solving ability.
• A keen eye for attention to detail.
• Flexible working approach.
• Clear and confident communication skills.
• Personable and effective teaching and learning style.
• Able to work with a team, take direction from others and collaborate effectively.
