Field Account Manager

Field Account Manager

Field Account Manager Job Purpose:We are seeking a dynamic and customer-focused Account Manager (waste) to join our field team. The primary purpose of this role is to build and maintain sustainable relationships with a diverse portfolio of customers, focusing on delivering profitable growth for the company. The role encompasses managing 80% existing accounts and developing 20% new business opportunities.

Field Account Manager Key Responsibilities:

• Account Management:
  • Build, nurture, and maintain strong relationships with existing customers to ensure satisfaction, retention, and growth.
  • Serve as the main point of contact for your customer portfolio, addressing any queries or concerns promptly.
  • Monitor and analyse account performance to identify opportunities for upselling and improving profitability.
• New Business Development:
  • Proactively identify and engage with potential new clients to expand the customer base.
  • Develop tailored proposals and presentations to win new business opportunities.
• Profitability and Growth:
  • Drive sustainable and profitable growth through effective account management and strategic customer engagement.
  • Work closely with internal teams to optimise service delivery, pricing strategies, and account performance.
• Relationship Building:
  • Maintain regular communication with key stakeholders, both internal and external, to foster long-term partnerships.
  • Attend client meetings and site visits as necessary to understand their needs and deliver tailored solutions.
• Reporting and Strategy:
  • Prepare regular reports on account performance, market trends, and business development opportunities.
  • Contribute to the development of sales and account management strategies aligned with company goals.

Field Account Manager Key Skills and Attributes:

• Strong interpersonal and communication skills to build rapport and trust with customers.
• Proven ability to manage accounts and drive profitability.
• Proactive and results-driven mindset with a focus on achieving targets.
• Strong negotiation and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Knowledge of the waste management industry is advantageous but not essential.

Hours:

• Full-time, 42.5 hours per week - Monday to Friday, shifts between 7am and 5.30pm on a rota basis. Naturally, you would be on the road 4-5 days per week visiting customers and prospecting.
• Occasional flexibility may be required to meet business needs.

Field Account Manager Salary and Benefits:

• Competitive salary from £28 - 35,000 per annum DOE (to be discussed during the interview). Plus performance based commission circa £6,000 per annum.
• Performance-based incentives.
• Opportunities for professional development and career progression.
• 28 days annual leave, including bank holidays.
• Health Car Cash Plan , including dental and optical.
• Group Life insurance Cover.
• Fantastic company events and perks.

If you are passionate about a genuine Career Opportunity that will allow you to deliver exceptional customer service and drive growth, we want to hear from you!