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To review, assess and negotiate settlement of costs matters and deal with all procedural aspects and pleadings until settlement or assessment of costs within our dedicated Clinical Negligence Costs Team. To provide costs advice to client, and to negotiate costs on a variety of matters delivering savings for our clients.
Key Accountabilities
- Responsible for management of own caseload using in-house case management system including timely and accurate maintenance of the system along with billing and management information - ensuring completeness of records to aid business decision making.
- Reviewing, advising and negotiating end of life costs claimed, including drafting Points of Dispute and considering and responding to replies.
- Responsible for achieving a daily chargeable hour target, managing workload to meet service level
- agreements and critical dates.
- Delegation of tasks where available and appropriate to other members of the team.
- Reviewing files, including strategy setting and identifying strengths and weaknesses and preparing a document to reflect this.
- Preparing cost strategy reports, updating through the life of the case.
- Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested.
- Undertaking periodic reviews of files in line with Client requirements.
- Negotiating costs advantageous to our clients.
- Dealing with correspondence and telephone calls.
- Meeting agreed performance targets.
- Drafting relevant applications and/or opposing applications Instruct Counsel or Costs Lawyer to attend
Detailed Assessment or alternatively conduct own advocacy.
Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands Office Bolton
Essential Skills and Attributes:
- Experience of negotiating costs, including preparing points of dispute, considering replies proceeding cases to PA and DA.
- Good standard of education - 3 GCSE’s grade C or above or equivalent, including maths and English
- Strong communication skills, both written and verbal including previous experience of client liaison.
- Good telephone negotiation skills
- Previous experience of handling own caseload, and meeting service level agreements and key performance indicators.
- Ability to use own initiative.
- Ability to plan and prioritise workloads.
- Excellent listening skills.
- Ability to make decisions.
- Ability to remain calm under pressure.
- Ability to act as part of a team.
- Proficient IT skills.
Desirable:
- Education - Degree and/or LPC and/or ALCD or equivalent.
- Conducted own advocacy.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connectedWe are DynamicWe are InnovativeWe succeed together
