Dispute Resolution

Dispute Resolution Adjudicator

OA are recruiting for a Dispute Resolution Adjudicator to join our client’s highly successful and growing team.

This role is to adjudicate on disputes between member, landlords/agents and tenants relating to their tenancy deposits.

Location: Borehamwood

Hours: Full-time, Monday to Friday, 9am – 5:30pm. Hybrid model: 2 office days, 3 remote days after training. Remote work and flexible hours may be considered post-training.

Salary: Up to £35,0000 – depending on experience

Dispute Resolution Adjudicator Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme

Dispute Resolution Adjudicator Key Responsibilities:

• Review all evidence and make fair, unbiased decisions on tenancy deposit disputes in line with the law and tenancy agreements.
• Produce clear, written adjudications with reasoning and award amounts for landlords and tenants.
• Submit decisions within set timeframes for processing.
• Handle a designated share of disputes daily, meeting agreed adjudication targets.
• Support case assessors in early dispute resolution efforts.
• Assist with adjudication-related admin and payments as needed.
• Follow company procedures and report concerns to the Resolution Department Lead.
• Provide expertise on tenancy deposit disputes and Alternative Dispute Resolution.
• Conduct independent research and write case studies or articles when required.

Dispute Resolution Adjudicator Skills and Experience:

• Experience in a legal or ADR environment is desirable.
• Strong analytical skills required.
• Excellent written and verbal English communication.
• High attention to detail and quality standards.
• Knowledge of Scheme Rules (training provided if needed).
• Strong teamwork and collaboration skills.
• Proficient in Microsoft Office and quick to learn new systems.
• Self-motivated with problem-solving abilities.
• Effective time management and ability to meet deadlines.

If the role is of interest and your skills align, please apply online with your CV.

BARNPERM

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.