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Client Services Representative

Osborne Appointments
Posted 13 days ago, valid for 7 days
Location

Borehamwood, Hertfordshire WD6 4NB

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Life Insurance
Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • OA is recruiting a Client Services Representative for their Landlord Action Team in Borehamwood.
  • The role requires a sales-focused individual with lettings experience to handle incoming eviction enquiries and convert them into instructions.
  • Candidates should possess excellent customer service skills and ideally have experience in the property sector, although it's not essential.
  • The position offers a salary of up to £38,000 depending on experience and includes benefits such as 23 days holiday, life assurance, and private health care.
  • This is a full-time role with hybrid and remote working options available, requiring a commitment of 9am to 5:30pm, Monday to Friday.

Client Services Representative

OA are recruiting for a Client Services Representative to join our client’s Landlord Action Team.

OA are seeking a sales-focused individual with lettings experience to act as the first point of contact for incoming eviction enquiries via email/calls and converting to instructions, following up on leads, and chasing for payments. They will also work closely with the Practice Manager assisting with reporting, department, and monitoring instructions.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid and remote working available.

Salary: Up to £38,000 – depending on experience

Client Services Representative- Benefits:

  • 23 days holiday + UK bank holidays
  • Life assurance
  • Private health care for you and dependents
  • Employee assistance programme, including GP line, cashback for treatments, advice line
  • Season ticket loan
  • Rental deposit loan
  • Annual leave purchase scheme

Client Services Representative- Key Responsibilities:

  • Acting as the first point of contact for the Landlord Action Team, converting all prospective clients from enquiry (online instruction form, web, and telephone) to instruction, assisted by the Assistant Client Co-Ordinator and paralegals where necessary
  • Responding to all prospective client leads by operating a customer call back process
  • Open new client enquiries as prospective clients in the company case management software
  • Contacting clients if paperwork is missing and taking payments where necessary
  • Managing incoming/outgoing post, web and email in-box messages relating to potential client enquiries
  • Liaising with clients at stages step 1, 2 and debt recovery

Client Services Representative- Skills and Experience:

  • Excellent verbal, analytical and numerical skills
  • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
  • Excellent attention to detail ensuring that high standards of quality are consistently maintained
  • Ability to work within a team environment and to co-operate with team members thereby building effective working relationships
  • Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as required
  • Drive and self-determination with the ability to find and implement solutions to problems
  • Ability to plan and organise making effective use of time and resources
  • Experience in the property sector especially the private rented sector, will be useful but not essential

If you are interested in this position, please apply online with your CV.

BARNPERM

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.