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Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Borehamwood area. This is an exciting opportunity for a candidate with a customer service background to join a fantastic team to manage a their own portfolio of client accounts. The suitable candidate will come from a contact centre environment, have previous customer service experience, and be a great team player. The suitable candidate will need to be within a commutable distance to Borehamwood at they will initially be office based, some hybrid working will come into place after training. Salary - £25,000 plus great benefits including 23 days holiday plus bank holidays, private medical and moreMonday - Friday 9:00am - 5:30pm Some of the duties will include:
- Managing a portfolio of clients from new applications to renewals, as well as handling any enquiries
- Handling inbound calls professionally within the team
- Processing new applications and renewals
- Acting as first point of contact over the phone and via email
- Processing cancellations and refund requests
- Dealing with policy amendments and escalating any concerns as required
- Assisting other departments where necessary
- Attending trade shows when required
- Working well as part of the team
The suitable candidate:
- Previous customer service experience within a contact centre environment
- Great team player
- Strong communication skills, verbal and written
- Professional telephone manner
- Great relationship building skills
- Commutable distance to Borehamwood
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
