Job Title: Customer Service Executive
Salary: £13.85 per hourÂ
Location: Office based in Borehamwood but the role can be done remotely
Contract: Permanent
Hours: Permanent - Weekend Work Saturday:12pm to 7pm and Sunday 10am to 4pmÂ
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We are looking for an enthusiastic and friendly customer service professional to join an upbeat and passionate customer service team.
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SKILLS REQUIRED
- Proven customer service experience (from retail, hospitality or an office based environment)
- Dedicated to offer excellent customer service and represent a brand
- Ability to work towards SLAs and targets
- Excellent computer skills, including Microsoft packages
- Positive and pro-active approach to work
- Confident and professional telephone manner with excellent communication skills
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RESPONSIBILITIES
- Dealing with inbound communication via phone and email
- Handling any complaints and escalating where necessary
- Handling new and existing bookings
- Sending out confirmations to clients regarding their bookings
- Liaising with customers from start to finish, ensuring they are always informed
- Cross-selling any products to the customers
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ADDITIONAL INFORMATION
- 25 days annual leave + bank holidays
- WFH on the weekends
- Auto-enrolment pension
- Free parking on site
- Opportunity to earn incentives with good performance
-Bonus scheme
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Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Back to searchCustomer Service Advisor
Smart10Ltd
Posted 14 hours ago, valid for 25 days
Borehamwood, Hertfordshire WD6 1TE, England
£13.85 per hour
Full Time
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Sonic Summary
- The position of Customer Service Executive offers a salary of £13.85 per hour and requires proven customer service experience, ideally from retail, hospitality, or an office environment.
- This is a permanent role based in Borehamwood with weekend hours on Saturday from 12pm to 7pm and Sunday from 10am to 4pm.
- The successful candidate will be responsible for handling inbound communications, managing bookings, and ensuring excellent customer service throughout the process.
- Additional benefits include 25 days of annual leave plus bank holidays, work-from-home options on weekends, and opportunities for incentives and bonuses based on performance.
- Interested applicants are encouraged to apply through Smart10 Recruitment Group, which will contact shortlisted candidates within three working days.
