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We are currently looking for a Business Support Officer to join our client, Bournemouth, Christchurch and Poole Council.
We are looking for a Business Support Officer with a solid background in providing administration support to a team either within the council. This experience must be within the UK. We are also happy to speak to those who have the experience but not in a local authority.
Main Responsibilities
- Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience.
- Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings.
- Maintain a high level of knowledge of processes and procedures in own area of work.
- Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases.
- Collect, collate, analyse, and disseminate statistical data relevant to the service unit.
- Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance.
- Contribute to the redesign of workflows within databases to enhance efficiency.
- Ensure that data area records are meticulously maintained and kept up to date.
Requirements
- Minimum 6 months to 1 year experience in an administrative role
- Eligibility to work in the UK
The Client
This Local Authority is committed to supporting their employees throughout their employment. If you are successful, you’ll be joining a great team and be part of a high performing local authority who are passionate about ensuring you receive the right support to help you achieve your full potential.
