Credit Controller

Orka Financial is seeking a proactive Credit Controller to join their clients finance team, based in Bracknell. The successful candidate will be responsible for managing the company’s credit control processes, ensuring that customer accounts are maintained in good standing, and overseeing the collection of outstanding debts. You will play a key role in safeguarding the company’s cash flow while maintaining positive relationships with customers.

Previous experience within a credit control position is essential for this role

Key Responsibilities:

• Credit Management:

  • Monitor customer accounts to ensure timely payments and maintain an up-to-date record of outstanding debts.
  • Assess creditworthiness of new and existing customers and recommend appropriate credit limits.
  • Review and approve new credit applications and negotiate payment terms.

• Debt Collection:

  • Chase overdue invoices by telephone, email, and letter in a timely and professional manner.
  • Resolve customer queries and disputes related to invoices or payments, coordinating with other departments as needed.
  • Escalate overdue accounts for legal action or further intervention when necessary.

• Reporting & Analysis:

  • Prepare regular reports on aged debt and provide updates to senior management on collection progress and cash flow forecasts.
  • Analyse customer payment trends and advise management on credit risk issues or opportunities to improve collections.

• Customer Relationship Management:

  • Maintain positive relationships with customers to encourage timely payment and reduce the likelihood of disputes.
  • Handle sensitive customer negotiations with tact and professionalism.

• Process Improvement:

  • Review and refine the credit control process for efficiency and accuracy, suggesting improvements as needed.
  • Ensure compliance with company policies, industry regulations, and financial reporting standards.

• Proven experience as a Credit Controller, Accounts Receivable Clerk, or in a similar role.
• Strong knowledge of credit control procedures and debt recovery techniques.
• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with accounting software (e.g., Sage, QuickBooks)

Salary £30,000 - £35,000 + benefits