Complaint Officer

Building Recruitment Company

Posted 9 hours ago, valid for 21 days

Bracknell, Berkshire RG42 2HJ

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Social Housing Complaints Officer based in Bracknell on an 8-week contract.
The role requires handling customer complaints as the first point of contact, including acknowledgment and investigation of complaints.
Candidates should have experience in customer service or complaints handling, although specific years of experience are not mentioned.
The salary for this position is £15.47 per hour plus holiday or £20 per hour if working through an umbrella company.
Interested applicants are encouraged to apply through the site or contact Mark Grove, a specialist Social Housing Recruiter, for more information.

Customer Complaints Handling
Social Housing

Social Housing Complaints OfficerBracknell - office based8 week contract37 hours per week£15.47 per hour plus holiday or £20 per hour UmbrellaYou will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholdersFor more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on

Apply now in a few quick clicks

Complaint Officer

Customer Service Representative

Customer Service Representative

Customer Service Representative