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Service Coordinator, up to 30,000 a year DOE, Monday to Friday, No weekend working, private health care, 33 days holiday, permanent position, additional technical training offered.
Location of the Service Coordinator: Bradford
This position is working with a global manufacturer supporting the Service Department in a wide variety of activities including spare parts, product support for our national and international customer base along with coordinating Service support through their engineer network.
The right candidate you can also have additional training some small refurbishment programs they run with the pumps and motors they supply.
The Service Coordinator would suit someone who has good communication skills, be detail orientated, a problem solver with customer service skills and the ability to work constructively with a variety of stakeholders with a tactful and positive approach.
Duties and responsibilities
- Dealing with incoming calls for support on company products products
- Liaising with customers and engineers to arrange for work to be carried out
- Raising order numbers on SAP
- Raising parts orders on SAP - for delivery to engineers / customers
- Managing and monitoring parts returned for repairs, exchange units and invoicing the customers
- Emailing work details to engineers
- Administering Service Engineers paperwork / Electronic Tablets to ensure all hours, materials and any follows ups are actioned through to invoicing
- Updating Maintenance records on Excel spreadsheet (for KPI),
- Closing down completed orders on SAP
- Responsible for Work In Progress (WIP) targets
- Checking parts stock on SAP.
- Communicate updates to our customers to ensure they are always informed of job status
- Actively represent our customers interests in the areas of Work Quality and Quality of products dispatched
- Build customer relationships in a professional manner through a solution orientated approach.
- Promote the usage of our own engineers with our customers when required
- Identify and quote accurate parts and services to customers
- Ensure any problems are resolved in a timely manner or escalated through the correct channels
- Participate in positive team efforts to achieve departmental and company goals
- Support all activities within the Aftermarket department as required
- There is a rota: in the office to cover the late shift until 6pm which will be required
- Willingness to be trained on pump refurbs would be a desirable technical skill / ability
If you would like a private chat about the role, please contact Maisie Cope at E3 Recruitment
