Solutions Support Engineer

Job title: Solutions Support Engineer III

Location: Yeovil

Salary: up to £57,000

This is a full-time permanent position working 37.5 - hours a week, Monday - Friday.

Due to the nature of the client's work, the successful candidate will need to be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.

The site benefits from:

• Easy access to travel links

• Free parking

• Subsidised employee rates at the on-site restaurant

As an experienced Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.

As a Solutions Engineer you will be responsible for:

• Taking the lead for continuous improvement of existing solutions and providing expertise on how to bring the estate into a better position for meeting customer requirements

• Responding to users within set service level agreements (SLA’s)

• Providing 3rd line technical support and assisting 1st/2nd line support resolution

• Meeting agreed build standards

• Explaining technical concepts and providing guidance to the Customer

• Assisting the 3rd line support team with projects and problem resolution

• Assisting the 3rd line support team with Microsoft Windows support where applicable

We’re looking for a person with demonstrable 2 years plus relevant working experience with Backup and Storage Technologies preferably with various operating systems, applications, databases, and virtualisation along with the following skills / experience:

• Ability to write technical documentation for all aspects of the technical infrastructure

• Good communication and organisational skills

• Detailed knowledge and understanding of Backup technologies and storage solutions

• Detailed knowledge of backup and storage methodologies to assist the Customer in defining policies and processes

• Strong troubleshooting skills

• Knowledge of help desk system and managing service requests / incidents / problems

• Good understanding of client systems, including Microsoft Server, Microsoft technologies Active Directory / Exchange / SQL / Clustering, IBM AIX, VMware virtualisation, Oracle, and other infrastructure systems

Desirable skills / qualifications:

• Veritas Netbackup and BackupExec

• IBM Spectrum Protect and Spectrum Protect Plus

• NetApp Filers

• Hitachi Storage

• Highly Available storage solutions

• SAN Fabric

• ITIL certification

• Working knowledge of SM9/SNOW or similar

As an Employee you will benefit from:

• Flexible benefits including, private medical and health insurance, basic cover paid by employer

• Free eye test vouchers

• Company pension scheme

• Income protection after 6 months’ service should you be off work due to serious illness

• 23 days holiday rising by 1 day per year to max 25

• Option to purchase / sell additional holiday

• Life insurance

• Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support

If you have the skills required please apply now.