3rd line Support Engineer

Michael Page

Posted a day ago, valid for a month

Bridlington, East Riding of Yorkshire YO15 3QY, England

£45,000 - £50,000 per annum

Full Time

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Sonic Summary

The role of 3rd Line Support Analyst involves providing advanced technical support across hardware, software, and network systems.
This position requires a minimum of 5 years of experience in IT support and expertise in areas such as Active Directory, VPNs, and virtualization.
The job is based in an office setting, requiring employees to work five days a week.
The salary for this role is up to £45,000 per year, along with benefits that include a pension, healthcare, and excellent training plans.
Candidates with certifications like CompTIA A+, ITIL, VMware, or Microsoft 365 will be considered favorably.

3rd line Support Analyst to provide advanced technical support across hardware, software, and network systems. In this 3rd line role, you will troubleshoot complex issues, assist internal teams, and contribute to global IT projects.

Client Details

Engineering global leader in innovative label and packaging solutions. This is a 5 days a week office based role.

Description

In this role, you will collaborate with cross-functional teams to provide expert IT support, resolve complex issues, and ensure smooth system operations. You will troubleshoot hardware, software, and network problems, maintain high service standards, and drive IT best practices. Additionally, you will mentor colleagues, document processes, and contribute to continuous improvements in support efficiency, system reliability, and user satisfaction.

Profile

You will support Windows 10/11, Server (Apply online only)), Linux, Microsoft 365, networking (firewalls, switches, WAP), and more. Expertise in Active Directory, VPNs, virtualisation, security tools, ITIL, and Cyber Essentials is essential.

With 5+ years in IT support, certifications like CompTIA A+, ITIL, VMware, or Microsoft 365 are a plus but not essential.

Job Offer

Salary upto 45K base + Benefits

5 days working on site in the office

Social Club

Pension

Healthcare

Excellent training plans

career development

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