Customer Service Advisor

We are recruiting for a Customer Service Advisor to join our Manufacturing client in Hove, East Sussex.
Working initially on a 3 day week (nominally Tuesdays, Wednesdays and Thursdays). Leading to a 5 day week in time. 

This is a fantastic opportunity for an individual looking for a stable position in a varied working environment, located in Hove. The successful applicant must be willing to work directly with our client base and enjoy working as part of a team to complete various office-based duties. Full training provided. Great opportunities for the right candidates.

Job Purpose:  To work closely with other members of the Client Services Team, the Sales Executive Team and the Marketing Team.  To liaise directly with our large client base - ensuring you accommodate their requirements.  To build relationships with existing customers and generate future bookings.
Duties will include:
•    Generating quotes from our sales team
•    Loading of campaigns into the system and ensure the smooth running of a campaign from start to finish
•    Loading of print jobs that require attention to detail (to the millimetre!)
•    Dealing with direct enquiries in a prompt manner – Answering calls
•    Managing relationships with transport companies
•    Liaising with production to make sure job is on track
•    Identify opportunities through regular contact with our clients and through strategic planning 
•    Using our internal systems to record, in a timely manner, accurate details of our relationships with clients
•    Building a picture of client needs, spotting trends, identifying improvement, replicating best practice across client-base and fully understanding reasons for lost clients.
•    Assisting with problem solving to the benefit of client relationships
•    Forecasting likelihood of renewal next year being positive or negative – identifying renewals at risk and discuss a proposal with line manager to manage and execute a plan devised to reduce risk and increase likelihood of continued sales.
•    Perform other duties as assigned from time to time- which can entail working on the factory floor-assisting with the packing during the height of distribution lead  times.

The ideal candidate:
•    Previous Client Services experience
•    Track record in building relationships – in person, online and via telephone
•    Good communication skills with a high level of accuracy and attention to detail
•    Ability to work on own initiative and manage varied workloads according to official and natural deadlines
•    Experience of working with database/CRM packages.
•    Evidence of drive and determination to hit targets
•    Willingness to work within a team and achieve both individual and wider team goals
•    Strong account management skills.
•    Evidence of ability to forecast financial outcomes, identifying challenges and risks and to manage a plan of action in those circumstances.
•    Experience and skills using Microsoft Office applications