Administrator

Michael Page are working in partnership with The Pensions Regulator (TPR) to recruit multiple Customer Support Administrator's on a permanent basis.

Client Details

More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you'll be joining an organisation that will impact on millions of lives for decades to come.

Everyone at TPR plays an important role in helping to keep more than 2trn of savings safe. They're committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.

It is important that TPR remains a great place to work. TPR do all they can to help their people reach their full potential with learning, secondment, and development opportunities. They put their 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, LGBT+ Network (Proud), Minority Ethnic Network, Time to Change Champions (mental health), and Women's Network which offer spaces to connect.

The new TPR corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. TPR are at the start of that journey. Join them to find out what part you can play.

TPR operate a hybrid working model, with regular attendance in the Brighton office to connect with colleagues across the business.

Description

Join TPR as a Customer Support Administrator, where you'll play a crucial role in a flexible and inclusive environment. TPR value diversity and are committed to providing opportunities for growth and development.

TPR are recruiting a cohort of Customer Support Administrator's that will be deployed across one of our internal teams that support a range of internal and external customers. Your responsibilities can range from tasks such as minute-taking for meetings and ensuring documents are correctly saved onto our case management system, to providing exceptional customer support to our regulatory customers. This is fast-paced, reactive work, so flexibility is key.

Joining this cohort of Lead Administrators you'll benefit from a collaborative and supportive onboarding experience. Starting alongside a group of peers on 28 April 2025, you'll have the opportunity to share insights, build a strong professional network, and learn together. This cohort approach fosters a sense of community and teamwork from day one, ensuring you have the support and resources needed to thrive in your new role. Embrace this unique opportunity to grow and succeed with a team dedicated to making a positive impact in the pension savers.

Michael Page and TPR will be running an in person assessment centre at our Brighton offices on the of the 14th of March, where you'll be able to meet members of the teams, other potential lead administrators and see our fantastic offices.

Responsibilities:

• Support TPR customers by being their first point of contact for inbound calls and emails, delivering excellent customer service.
• Act with care and integrity to build rapport and trust with our customers, ensuring their needs are fully understood and resolved.
• Follow guided procedures with attention to detail to resolve customer queries while maintaining compliance.
• Explain technical information in an easy-to-understand way.
• Provide administration for internal and external case team meetings and calls, including coordinating timing, sending out agendas, taking minutes, and data entry.
• Ensure all case-related correspondence is saved appropriately to the document management system.
• Support the creation of legal bundles, and the storage and handling of evidence obtained as part of a warrant in line with the Criminal Procedures and Investigations Act 1996.
• Foster an inclusive environment where diversity is valued.
• Contribute to an open and supportive team culture by collaborating with colleagues to meet customer needs and improve services and processes.
• Take ownership of your personal development, with opportunities for further growth within the organisation.

Profile

Person Specification:

• Ability to quickly build rapport to understand customers' needs and provide an excellent experience.
• Ability to prioritise workload and use initiative.
• Good attention to detail and accuracy.
• A strong team player who contributes to a supportive team culture.
• Solutions-driven to help solve problems and take ownership.

Essential Criteria:

• Customer Service Expertise - Experience in using effective customer service techniques, with strong communication skills for probing, questioning, and resolving enquiries.
• Empathy and Adaptability - Ability to demonstrate genuine empathy and tailor communication styles to handle diverse customer needs across verbal and written formats.
• Analytical and Problem-Solving Skills - Experience in analysing and evaluating customer information to resolve issues or escalate appropriately, while working with multiple stakeholders and ensuring compliance with governance and risk processes.
• Proficient IT Skills - Confident in using Microsoft packages, customer service software, and databases, with the ability to quickly learn and adapt to new systems.
• Organisational and Prioritisation Skills - Proven ability to prioritise workloads in a fast-paced environment, maintain accuracy and attention to detail, and meet quality standards.

Job Offer

As well as a salary starting from 25,505:

• flexible working arrangements
• hybrid working with an excellent office location in Brighton.
• world class Civil Service Pension arrangements
• access to performance related pay progression
• 25 days annual leave provision
• development opportunities
• enhanced parental leave arrangements
• a free employee assistance programme
• discretionary bonus arrangements