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Customer Service Advisor

The Recruitment Lab
Posted 6 hours ago, valid for 25 days
Location

Brighton, East Sussex BN1 8EG, England

Salary

£23,000 per annum

Contract type

Full Time

Health Insurance
Paid Time Off
Wellness Program

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our Client is seeking a dedicated Customer Service Advisor to join their team in Brighton, focusing on providing outstanding customer service.
  • The position offers a basic salary of £23,000 per annum, along with performance bonuses and a comprehensive benefits package.
  • Candidates should have a passion for helping others, excellent communication skills, and be proficient in common office software.
  • The role requires handling customer inquiries, resolving issues, and maintaining accurate records, with opportunities for upselling services.
  • A positive attitude and ability to thrive in a fast-paced environment are essential, making this a great opportunity for those looking to grow their careers.

Customer Service Advisor

Our Client is looking for a dedicated and detail-oriented individual to join their Customer Service team. You'll be the first point of contact for their customers with queries or questions on service and ensuring a smooth / positive experience throughout their journey.

The company is a leading provider of Business Utilities Solutions, situated in the heart of Brighton and renowned for its outstanding customer service.

If you're a positive, motivated, and customer service orientated individual who enjoys working in a team, we want to hear from you! This is a great opportunity to build a rewarding career with a growing company.

A competitive package is provided that includes:

  • Basic Salary £23,000 per annum + performance bonuses!
  • Paid time off, increasing with length of service.
  • Comprehensive benefits package (health insurance, wellness programs, etc.).
  • Fun and social work environment with regular team activities.
  • Opportunities for growth and development.

You'll be a great fit if:

  • You have a passion for helping others and building strong relationships
  • You possess excellent communication skills, both written and verbal.
  • You're a quick learner with a knack for problem-solving.
  • You're a team player who thrives in a fast-paced environment.
  • ·You're proficient in using common office software (Microsoft Word, Excel, Outlook).

Responsibilities:

  • Handle customer inquiries and complaints via phone, email, etc.
  • Resolve issues related to accounts, billing, and service.
  • Maintain accurate and up-to-date customer records.
  • Welcome new clients and ensure they have all the information they need.
  • Identify opportunities to upsell and expand client services (commission-earning!).
  • Collaborate with internal and external partners to find solutions.

Ready to take your career to the next level? Apply today!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.