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Customer Service Advisor
Our Client is looking for a dedicated and detail-oriented individual to join their Customer Service team. You'll be the first point of contact for their customers with queries or questions on service and ensuring a smooth / positive experience throughout their journey.
The company is a leading provider of Business Utilities Solutions, situated in the heart of Brighton and renowned for its outstanding customer service.
If you're a positive, motivated, and customer service orientated individual who enjoys working in a team, we want to hear from you! This is a great opportunity to build a rewarding career with a growing company.
A competitive package is provided that includes:
- Basic Salary £23,000 per annum + performance bonuses!
- Paid time off, increasing with length of service.
- Comprehensive benefits package (health insurance, wellness programs, etc.).
- Fun and social work environment with regular team activities.
- Opportunities for growth and development.
You'll be a great fit if:
- You have a passion for helping others and building strong relationships
- You possess excellent communication skills, both written and verbal.
- You're a quick learner with a knack for problem-solving.
- You're a team player who thrives in a fast-paced environment.
- You're proficient in using common office software (Microsoft Word, Excel, Outlook).
Responsibilities:
- Handle customer inquiries and complaints via phone, email, etc.
- Resolve issues related to accounts, billing, and service.
- Maintain accurate and up-to-date customer records.
- Welcome new clients and ensure they have all the information they need.
- Identify opportunities to upsell and expand client services (commission-earning!).
- Collaborate with internal and external partners to find solutions.
Ready to take your career to the next level? Apply today!
