Allocations Assistant students

Housing Allocations AssistantHourly Salary: £13.56 per hour (PAYE) ongoing temp bookingLocation: BrightonJob Type: Full-time, Office-based

Join our dynamic Housing Allocations team at a prestigious Brighton-based university. This role is crucial in providing up-to-date and accurate information, advice, and guidance to students applying for summer university-managed accommodation. You will act as a liaison between service users and operational teams, addressing queries and requests related to university-managed accommodation.

• Assist with the allocation of summer accommodation to students, taking the lead on this task and supporting the allocation of other student cohorts.
• Maintain and update information systems in compliance with the Data Protection Act, ensuring accurate recording of query types and suggestions for improvement.
• Develop and maintain effective relationships with students, staff, and other service areas to engender confidence and trust in the advice provided.
• Handle reception duties, manage email and telephone queries about student housing in a professional manner, and provide general information about university-owned housing.
• Administer swaps of accommodation, terminations of tenancies, and raise rental and other accommodation-related charges to students’ accounts.
• Provide support and guidance for the Summer Housing Assistants and assist the Applications and Allocations manager with management reports to aid the improvement of processes.

• Experience in a similar role, preferably within an educational or housing context.
• Strong communication skills, capable of handling straightforward and complex queries effectively.
• Ability to develop and maintain productive and collaborative relationships.
• Proficient in using information systems and ensuring compliance with data protection laws.
• Ability to research and provide accurate advice, referring to colleagues when necessary.
• Experience in delivering coaching and training in line with existing policy and procedures is desirable.

• Competitive hourly rate of £13.56 PAYE.
• Opportunity to work in a supportive and dynamic environment.
• Engage directly with students and make a significant impact on their university experience.

Please note, due to operational requirements, the post holder will be permitted to take no more than 2 days of annual leave between A Level results day (mid-August) and the end of September each year.