Robert Half are extremely proud to have exclusively partnered with Ayvens to support on the recruitment of an exciting project within their Credit Control operations in Bristol.

Ayvens, formed from the merger of ALD Automotive and LeasePlan, is a global leader in sustainable mobility solutions. With a presence in 42 countries and managing a fleet of 3.4 million vehicles, including the world's largest multi-brand electric vehicle fleet.

Ayvens is dedicated to making life flow better for customers ranging from large corporates to private individuals. By offering full-service leasing, flexible subscription services, fleet management, and multi-mobility solutions, Ayvens is at the forefront of the transition to net-zero emissions and the digital transformation of the mobility sector.

The successful candidate will be part of an outgoing and collaborative group, known for its supportive and dynamic culture. As part of a fast-growing business, the team is committed to investing in people, providing opportunities for professional growth and career development. With a strong focus on teamwork and innovation, they play a key role in driving the company forward, offering an exciting environment where you can thrive and build a successful future.

Job Spec

The immediate requirement has arisen for a Credit Controller to join Ayvens on an initial 12-month Fixed term Contract.

Job Title: Credit Controller
Start Date: ASAP
Duration: 12 Month Fixed Term Contract
Location: Emersons Green
Salary: £25K - £29K
Working Pattern: 2 to 3 days in the office following on from an initial 3-month training pattern with the remaining days office based

Key responsibilities in the role will include:

Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email
Dealing with/solving queries on invoices with both internal departments and external customers
Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of available options
Deliver a high level of customer service
Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit
Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders
Working alongside outsources and supplier partners to manage overdue/missed payments, debt and vehicle recovery (as required)
Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change

Skills & Experience:

Previous experience managing customers in financial difficulty/ Credit Control role
Excellent communication skills: written, verbal, report writing and presenting
Excellent time management, planning and organisational skills
Self-motivated
Proven experience of working under pressure within a process driven role focused on daily KPI's
Develops others by sharing own experience and expertise
Judgement and commercial awareness
Strong background of delivering excellent customer service
Competent in Microsoft Office suite of applications e.g. Excel, Word

For more information, or to apply please contact Lewis Young @ Robert Half on or apply directly to this role.

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