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Signature Recruitment have partnered with a well-established mutual society to recruit a Complaints Advisor to join their team on a full-time basis. This role is based in the heart of Bristol, with the option for hybrid working.
Benefits and Package:
- Competetive Salary
- Hybrid Working
- A supportive and inclusive working environment
Your responsibilities will include:
- Managing complaints efficiently and ensuring adherence to regulatory timescales.
- Investigating and making informed decisions on complaints to achieve fair outcomes for both customers and the company.
- Escalating vulnerable customer cases and providing inclusive and supportive resolutions.
- Reviewing call trends and ensuring that customer service advisors meet quality and compliance standards.
- Reporting and maintaining MI for complaints and vulnerable customer cases.
- Striving to improve FOS upheld rates and continuously learning from both overturned and upheld decisions.
What We’re Looking For:
- Previous experience in handling high-level complaints within a regulated environment and working with vulnerable customers.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent listening, verbal, and written communication skills with the ability to manage complex cases effectively.
The Small Print:
This is a full-time, permanent position with the option for hybrid working. The role is based in central Bristol. For more information or to apply, get in touch with Signature Recruitment today!
Whilst we will endeavor to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities
Please be aware that Signature recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation.
