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Location Manager Required
Location: Bristol
Duration: Permanent
Hours: 37.5
Main Job Overview
To manage the varying types of relationships, contractual and otherwise, between staff, residents, volunteers, the local community, housing partners (if applicable) and Local Authorities in line with service expectations. With particular emphasis on compliance with Care Quality Commission standards, Regulator of Social Housing standards, Health & Safety legislation, Associated Retirement Community Operators consumer standards, property management regulations and financial requirements, to create better lives for older people
Main Responsibilities
- To lead manage, motivate and support a diverse team to ensure that the service is safe, compliant and financially compliant and delivers against the Key Performance Indicators to support the delivery of the Corporate Plan
- Develop and manage the location budgets effectively, delivering a viable financial position
- To manage the operational performance of the location to produce an operational surplus and create a vibrant, active community in accordance with the balanced community profile.
- To be responsible for the service delivery in the entire location by monitoring and achieving Key Performance Indicator targets for Viability, Safety and Satisfaction.
- Be conversant and compliant with all services Policies and Procedures, ensuring they are communicated to all staff along with any changes which may be implemented and to ensure that all staff comply with policies and procedures at all times.
- To demonstrably uphold the Community Charter and Equality and Diversity Policy
- Continually monitor the service delivery within the location and work with staff at the point of service delivery to gauge its effectiveness for the residents. If necessary, implement improvement methods locally.
- Develop and monitor all budgets and ensure all budget holders are trained to manage budgets effectively. Take appropriate timely action to correct any variances from budget; maximising income and minimising cost without adversely affecting quality.
- Ensure that prices under the location’s control are reviewed annually and (if appropriate) increased on 1 April with appropriate consultation.
- Make sure that staff are using up to date property and care (and Dementia & Wellbeing Service where applicable) charges and that residents/customers are being correctly charged.
- To identify business opportunities and take a proactive commercial approach to any new business initiatives for the location.
- Liaise with Sales and Housing teams to manage the void property process effectively to ensure income is maximised, losses are minimised, whilst maintaining a balanced community profile.
- Liaise with Income Management team to ensure arrears are kept within targets and liaise with Housing teams where enforcement action is needed.
- Complete the monthly management reporting information and submit as per appropriate timescales, investigating and addressing all areas of poor performance. Ensure arrangements are in place for completing all reporting information when on planned leave.
- Work closely with the Location Repairs and Cluster Contracts Manager or Housing Partner, where applicable, to be aware of significant repair and/or maintenance issues reported by staff or residents.
- All Location Managers are expected to participate and support an ‘on call’ service to address work related emergency issues, for defined periods of time during the year.
The successful candidate will have:
- Enhanced DBS
- Relevant Experience in a Similar Role
To apply for this role contact Emily Wilson from the Housing team by emailing or calling
At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.
