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- Lead and manage projects that promote tenant involvement within the housing service.
- Develop effective communication and consultation frameworks with stakeholders including residents, staff, and external partners.
- Organise and attend resident meetings, seminars and working groups.
- Prepare clear reports and briefings for senior management, councillors, and tenants.
- Support and grow tenant and leaseholder panels, helping to recruit, retain and develop resident engagement.
- Create and deliver training materials to empower tenants and ensure staff understand participation frameworks.
- Ensure all engagement activities are customer-focused and represent value for money.
- Act as a key point of support for the team leader, helping to deliver projects to agreed timelines and standards.
- Experience working within housing, community engagement, or resident involvement roles.
- Strong background in tenant or community participation.
- Excellent communication, presentation and organisational skills.
- Ability to engage diverse communities and manage stakeholder relationships.
- Comfortable with project delivery, policy development and consultation activities.
- Confident working independently and attending occasional evening/weekend meetings.
- Hybrid working is available.
- Some flexibility to work evenings/weekends will be required to attend meetings and events.
