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Service Desk Manager
Salary - £50,000 - £65,000
Bromley, Kent - Onsite full-time, can move to Hybrid-working gradually
Are you an experienced Service Desk Manager looking for an exciting opportunity in the Information Technology industry? Our client, a dynamic organisation in Bromley, Kent, is seeking a talented and enthusiastic individual to join their team as a Service Desk Manager. In this hands-on role, you will have the opportunity to lead a team, provide technical expertise, and ensure the smooth operation of their IT systems. This is a fantastic opportunity to make a significant impact within a forward-thinking organisation.
Responsibilities:
- Take ownership of service desk support calls, ensuring timely allocation, prioritisation, and escalation of incidents
- Provide regular updates to stakeholders regarding problem resolution using incident management techniques
- Support team members and provide technical advice and training where needed
- Produce reports on SLA compliance and identify areas for improvement
- Oversee user provisioning, lifecycle replacement, and system access audits
- Manage backups, capacity, security, and hardware/software issues
- Ensure anti-virus and vulnerability patches are up to date
- Prioritise daily workload and manage software updates
- Oversee stock allocation for all employees
Requirements:
- 5 years of experience in an IT Helpdesk/IT Service Support role
- Certified in the ITIL Framework
- Project Management experience
- Strong incident management skills
- Excellent leadership qualities to motivate and inspire team members
- Comprehensive understanding of IT systems and technologies
- Experience in problem management and configuration of Active Directory and Azure AD
- Knowledge of O365, PC hardware/software, TCP/IP, and basic network concepts
- Full UK driving licence and the ability to legally drive
Join our client's team and take the next step in your career as a Service Desk Manager. Apply now and become part of their success story!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
