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My client is a well-established manufacturing company based in Burnley. They specialise in quality precision pressed components and are a leading supplier of engineering subcontract services across the UK. They are renowned in their field for excellent service. Their team are looking for a dedicated customer service assistant, who can develop accounts and gain new business with experience in social media and marketing.
The ideal candidate will bring a fresh approach to their social media presence and deliver excellent customer care through various channels, including; website, email and telephone.
Job Type: Full-time
Pay- 26,000
Schedule:
Monday-Thursday 08:30- 16:45
Friday 08:30-13:30
(36 hours p/w)
Responsibilities:
Proactive approach to customer requirements
Handling both incoming and outbound calls for customers
Assist with developing and maintaining their social media account
General marketing duties
Identify customer needs and expectations
Work closely with management to ensure orders are fulfilled on time
Assist with the day-to-day office duties
Skills Required:
Excellent communication skills both written and verbal
Organised and professional in manner
A desire to deliver exceptional customer service
Remain calm under pressure
Creative approach to determining problems and finding solutions
Ability to work on own initiative
A keen eye for quality and enthusiasm to get the job done correctly
Good IT Skills including using excel
Ability to multi-task while navigating tight deadlines
Highly organised and enthusiastic
A team player
Qualifications Required:
English, Maths and ICT- GCSE or equivalent
Benefits:
Varied role
Fulfilling and friendly work environment
Statutory holiday pay
Statutory sick pay
Experience:
Customer service 2 years (required)
Administration 1 Year (required)
Social Media development (desired)
Work Location:In person
If you are looking for a role with a range of responsibilities and a rewarding feeling, I encourage you to apply for this role.
Job Types: Full-time, Permanent
Pay: 26,000.00 per year
Schedule:
Day shift
Monday to Friday
No weekends
Education:
GCSE or equivalent (required)
Experience:
customer service: 1 year (required)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Reference ID: Customer Service / Marketing Assistant
Expected start date: 14/02/2025
