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Consultancy Department Admin Assistant
Location: Caerphilly
Salary: 25,000 per annum
Contract: 4-6 months, Monday - Friday
Acorn by Synergie is recruiting for an experienced Administrative Assistant to join the Consultancy Department of a well-established client in Caerphilly.
Role Overview
As a Consultancy Department Admin Assistant, you will play a key role in supporting the Consultancy Team, ensuring the smooth delivery of Fire Risk Assessments and related consultancy services. You will liaise with clients, internal departments, and subcontractors while maintaining excellent customer relationships.
Key Responsibilities
Provide administrative support for Fire Risk Assessments and Consultancy Services
Act as a key point of contact between clients, internal teams, and subcontractors
Assist with creating action plans from fire risk assessments and promote additional services
Prepare and submit small quotes to clients
Handle subcontractor enquiries and arrange site surveys
Coordinate job schedules and timetables
Manage client bookings and liaise with Fire Safety Trainers for course delivery
Schedule jobs using SimPRO, issue consultancy-related documents, and manage invoicing
Respond to client queries via phone and email, logging and resolving any issues
Support internal and external stakeholders, including suppliers, sales, and technical teams
Receive on-site training from IT providers and existing staff
Skills & Experience Required
Proficiency in Microsoft Office (MSO)
Ability to learn and work with bespoke software (e.g., SimPRO & FCS)
Strong relationship-building skills with both clients and internal teams
Understanding of SLAs and KPIs
Ability to prioritise tasks, work under pressure, and remain methodical
Excellent communication and customer service skills
Punctual, polite, and a team player
This is a fantastic opportunity to join a busy and dynamic fire safety team, gaining valuable experience in a supportive environment.
Acorn by Synergie acts as an employment business for the supply of temporary workers.
