About The RoleKey Account Credit ControllerCaerphillyGreat hours, excellent benefitsAre you looking for a secure company who will value the work you do? Come and join our friendly, supportive team here at phs Group. If you’re local to Caerphilly and looking for a career with an established, market leading company we want to hear from you.Working within our Credit Management team in Caerphilly, you’ll be responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage. This will include the collection of aged debt, with particular focus on debt aged in excess of 61 days and resolution of complex issues leading to the collection of cash. The emphasis will be on reducing debt in its early stages to avoid debt residues forming.Are you polite, professional, and respectful when contacting customers? Do you have experience in Credit Management / contact centre experience? Are you comfortable with contacting customers regarding outstanding or overdue payments? You are just the kind of person we’re looking for!Your role as a Key Account Credit Controller:

Identify overdue accounts and contact customers to obtain a payment date, in accordance with ISO procedures.
Resolution of customer queries and updating reports within Excel with up-to-date status’ – using such reports to assist in resolving issues with customers relating to aged debt, where necessary.
Follow contact schedules in accordance with standard procedures and update relevant reports and databases.
Negotiate with customers to ensure that outstanding debts are cleared within a reasonable time period.
Create and maintain Purchase Order (PO) Databases for accounts where PO Numbers are a requirement.
Monitor Un-Invoiced suspense entries and ensure nothing holds up the release of invoices.
Identify genuine queries and raise appropriately with the support team ensuring all relevant information is obtained/provided.
Create and maintain good professional working relationships both internally and externally.
Reach targets relating to reduction rates, overdue percentages, residue debt - all with a view to reducing the DSO (Day Sales Overdue). Also maintain a high level of quality when audited each period on the updating of reports, databases and following relevant cycles.
Ensure that customer accounts are accurate, up to date and appropriately allocated.
Processing cheque refund/write off requests.

The ideal candidate for our Key Account Credit Controller role:Credit Controllers are required to be assertive but polite with sound communication and listening skills. They should also be great negotiators and be able to stand firmly behind their own decisions. They are organised and able to prioritise their own workload. They are also comfortable in the interrogation of ledgers, including complex credit and debits. If this sounds like YOU, apply now!In return for your commitment and expertise, you will benefit from:

A good starting salary of £23,140 (36.25 hours per week)
The opportunity to gain CICM (chartered institute of credit management) qualifications through phs!
No weekend or evening working – great hours Monday to Friday
Real savings with major supermarkets and retailers through amazing employee discounts with phsPerks.com
Further savings with our phs Direct Online shop
Free Parking on-site so no parking costs
Excellent careers opportunities
Accredited ILM training through external and in-house training
Apprenticeship opportunities
Hybrid working may be possible following the probationary period. You will be taking calls so you’ll need a dedicated work area at home for this.
23 days holiday plus bank holidays off
Buy / Sell holiday scheme
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

About phs:phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Key Accounts Credit Controller

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