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Key Responsibilities
- Answering all inbound telephone and email enquiries
- Onboarding of new customers to ensure understanding of processes
- Accurately recording the detail of each inbound and outbound call on the company database.
- Using this information to continually improve your own and the teams performance.
- Proactively highlight areas where additional training may be required.
- Surveying existing customers on their experience
Key skills
- A passion for customer service
- Organised
- Good written/verbal communication
- Attention to detail
- Team player
If you are interested in this role, please apply here
